Engagement Orchestrator
Engagement Orchestrator
Phase 4 accelerated delivery — engagement teams deploy pre-built standards modules to reduce per-engagement effort by 30–57%
Engagement Team Allocation Matrix
300Total Accelerated Hrs
500–700Baseline Hrs
200–400Hrs Saved
30–57%Reduction
| Role | Sprint 0 | Sprint 1 | Sprint 2 | Sprint 3 | Sprint 4 |
|---|---|---|---|---|---|
| Engagement Lead (1×30) | 20 | 12 | 12 | 15 | 25 |
| Integration Architect (1×40) | 8 | 20 | 35 | 45 | 5 |
| Data Governance Lead (1×40) | 8 | 25 | 20 | 25 | 8 |
| Client Stakeholder (1×10) | 4 | 3 | 3 | 5 | 2 |
| Sprint Subtotal | 40 | 60 | 70 | 90 | 40 |
Accelerator Model: The ISL provides pre-built templates, checklists, and examples that engagement teams adapt to client context rather than creating from scratch. This shifts effort from authoring to adaptation, reducing total hours by 30–57% compared to baseline delivery.
Sprint Timeline
S0
Setup & AssessmentWeek 1 · 40 hrs
S1
Foundation DeploymentWeek 2–3 · 60 hrs
S2
Core DeploymentWeek 4–5 · 70 hrs
S3
Advanced DeploymentWeek 6–8 · 90 hrs
S4
Validation & HandoffWeek 9 · 40 hrs
S0
Sprint 0 — Accelerator Setup & Assessment
Deploy ISL repository, assess client maturity, select modules, customize checklists, align stakeholders
Entry Criteria
- Engagement SOW signed and project formally kicked off
- Client environment access provisioned (Fabric, Purview, Azure)
- ISL v1.0 available in DMTSP repository
- Engagement team assigned (Engagement Lead, Integration Architect, Data Governance Lead)
Exit Criteria
- Module selection locked based on engagement scope
- Adaptation checklists customized per selected module
- Stakeholders aligned on delivery phases and acceptance criteria
- Delivery schedule created and approved
- Client technology stack mapped to ISL templates
Tasks
| ID | Task | Hours | Role |
|---|---|---|---|
| S0-T1 | Deploy ISL repository to engagement workspace | 2 | Engagement Lead |
| S0-T2 | Run governance maturity assessment against client current state | 4 | Data Governance Lead |
| S0-T3 | Score client across 6 standards domains (API, metadata, naming, classification, integration, quality) | 4 | Data Governance Lead |
| S0-T4 | Review client existing standards, policies, and governance documentation | 4 | Integration Architect |
| S0-T5 | Select ISL modules based on engagement scope and maturity gaps | 3 | Engagement Lead |
| S0-T6 | Customize adaptation checklists per selected module | 4 | Integration Architect |
| S0-T7 | Map client technology stack to ISL templates (Fabric, Purview, Entra ID, APIM) | 4 | Integration Architect |
| S0-T8 | Align stakeholders on delivery phases and sprint cadence | 4 | Engagement Lead |
| S0-T9 | Define engagement-specific acceptance criteria with client | 4 | Client Stakeholder |
| S0-T10 | Lock scope and create delivery schedule | 3 | Engagement Lead |
Baseline without accelerator: 60–80 hrs. ISL templates and checklists eliminate the need to design assessment frameworks and governance structures from scratch.
Milestones
M0.1
ISL DeployedISL repository cloned to engagement workspace, team access confirmed
Day 1
M0.2
Assessment CompleteMaturity scored across 6 domains; client standards reviewed
Day 3
M0.3
Scope LockedModules selected, checklists customized, schedule approved
Day 5
Blockers to Escalate
- Client environment access not provisioned → Escalate to Client IT / Engagement Lead; cannot begin adaptation without Fabric/Purview access
- Client stakeholder unavailable for acceptance criteria → Escalate to Client project sponsor; acceptance criteria required before Sprint 1
S1
Sprint 1 — Foundation Standards Deployment
Adapt ISL-03 Naming Conventions & ISL-04 Data Classification to client environment
Entry Criteria
- M0.3 Scope Locked achieved
- ISL-03 and ISL-04 templates selected for adaptation
- Client Fabric environment accessible for naming validation
- Client compliance requirements documented (SOX, GDPR, CCPA, ITAR, HIPAA)
Exit Criteria
- ISL-03 naming conventions fully adapted to client Fabric environment
- ISL-04 classification framework adapted to client sensitivity requirements
- Client review workshop completed with feedback incorporated
- Client stakeholder approval on ISL-03 + ISL-04 deliverables
Tasks — ISL-03: Naming Convention Adaptation
| ID | Task | Hours | Role |
|---|---|---|---|
| S1-T1 | Adapt database & schema naming conventions to client Fabric workspaces | 3 | Integration Architect |
| S1-T2 | Adapt table & view naming standards to client data model | 3 | Integration Architect |
| S1-T3 | Adapt column naming standards to client business terminology | 3 | Integration Architect |
| S1-T4 | Adapt pipeline & dataflow naming to client orchestration patterns | 3 | Integration Architect |
| S1-T5 | Adapt API & endpoint naming to client API management conventions | 2 | Integration Architect |
| S1-T6 | Adapt infrastructure resource naming to client Azure subscription model | 2 | Integration Architect |
| S1-T7 | Customize abbreviation dictionary with client-specific domain terms | 2 | Data Governance Lead |
Tasks — ISL-04: Data Classification Adaptation
| ID | Task | Hours | Role |
|---|---|---|---|
| S1-T8 | Adapt classification tier definitions to client data sensitivity model | 4 | Data Governance Lead |
| S1-T9 | Adapt sensitivity labeling standards to client Purview configuration | 4 | Data Governance Lead |
| S1-T10 | Adapt data handling requirements to client security policies | 3 | Data Governance Lead |
| S1-T11 | Adapt access control alignment to client Entra ID and Fabric RBAC model | 4 | Data Governance Lead |
| S1-T12 | Adapt compliance mapping matrix to client regulatory landscape | 4 | Data Governance Lead |
| S1-T13 | Adapt classification decision tree to client data domains | 2 | Data Governance Lead |
Tasks — Client Review & Approval
| ID | Task | Hours | Role |
|---|---|---|---|
| S1-T14 | Conduct client review workshop for ISL-03 naming conventions | 3 | Engagement Lead |
| S1-T15 | Conduct client review workshop for ISL-04 classification framework | 3 | Engagement Lead |
| S1-T16 | Incorporate client feedback and finalize ISL-03 + ISL-04 | 4 | Integration Architect |
| S1-T17 | Obtain client stakeholder sign-off on foundation standards | 3 | Client Stakeholder |
Baseline without accelerator: 90–150 hrs to author naming conventions and classification frameworks from scratch. ISL templates reduce this to 60 hrs of adaptation work.
Milestones
M1.1
ISL-03 Adaptation CompleteAll 7 naming convention templates adapted to client Fabric environment
Day 4
M1.2
ISL-04 Adaptation CompleteAll 6 classification templates adapted to client sensitivity model
Day 6
M1.3
Client Review WorkshopsISL-03 and ISL-04 presented to client; feedback collected
Day 8
M1.4
Feedback IncorporatedAll client feedback addressed; deliverables finalized
Day 9
M1.5
Foundation ApprovedClient sign-off on ISL-03 + ISL-04; ready for downstream consumption
Day 10
S2
Sprint 2 — Core Standards Deployment
Adapt ISL-01 API Governance & ISL-06 Data Quality to client technology stack
Entry Criteria
- M1.5 Foundation Approved achieved
- ISL-01 and ISL-06 templates selected for adaptation
- Client API management platform documented (APIM, Kong, etc.)
- Client data landscape and quality pain points identified
Exit Criteria
- ISL-01 API governance standards adapted to client tech stack
- ISL-06 data quality standards adapted to client data landscape
- OWASP API Top 10 cross-reference validated for client context
- Client stakeholder approval on ISL-01 + ISL-06 deliverables
Tasks — ISL-01: API Governance Adaptation
| ID | Task | Hours | Role |
|---|---|---|---|
| S2-T1 | Adapt API design standards to client REST/GraphQL conventions | 5 | Integration Architect |
| S2-T2 | Adapt API versioning policy to client release management process | 3 | Integration Architect |
| S2-T3 | Adapt API security standards to client authentication model (Entra ID, OAuth) | 6 | Integration Architect |
| S2-T4 | Adapt API lifecycle governance to client SDLC and change management | 4 | Integration Architect |
| S2-T5 | Adapt API catalog requirements to client developer portal | 3 | Integration Architect |
| S2-T6 | Adapt rate limiting and throttling policies to client SLAs | 2 | Integration Architect |
| S2-T7 | Validate OWASP API Top 10 cross-reference for client-specific threat model | 4 | Integration Architect |
Tasks — ISL-06: Data Quality Adaptation
| ID | Task | Hours | Role |
|---|---|---|---|
| S2-T8 | Adapt quality dimension definitions to client data domains | 3 | Data Governance Lead |
| S2-T9 | Adapt quality SLA framework to client operational thresholds | 4 | Data Governance Lead |
| S2-T10 | Customize quality rule library for client-specific data patterns | 5 | Data Governance Lead |
| S2-T11 | Adapt quality monitoring standards to client observability stack | 3 | Data Governance Lead |
| S2-T12 | Adapt remediation workflow to client incident management process | 3 | Data Governance Lead |
| S2-T13 | Adapt quality scorecard to client KPI reporting structure | 2 | Data Governance Lead |
Tasks — Client Review & Approval
| ID | Task | Hours | Role |
|---|---|---|---|
| S2-T14 | Conduct client review workshop for ISL-01 API governance | 3 | Engagement Lead |
| S2-T15 | Conduct client review workshop for ISL-06 data quality | 3 | Engagement Lead |
| S2-T16 | Incorporate client feedback and finalize ISL-01 + ISL-06 | 4 | Integration Architect |
| S2-T17 | Obtain client stakeholder sign-off on core standards | 3 | Client Stakeholder |
Baseline without accelerator: 130–200 hrs to author API governance and data quality standards from scratch. ISL templates reduce this to 70 hrs of adaptation work.
Milestones
M2.1
ISL-01 Adaptation CompleteAll 6 API governance templates adapted to client tech stack
Day 4
M2.2
ISL-06 Adaptation CompleteAll 6 data quality templates adapted to client data landscape
Day 5
M2.3
OWASP Validation PassISL-01 validated against OWASP API Top 10 in client context
Day 6
M2.4
Client Review WorkshopsISL-01 and ISL-06 presented to client; feedback collected
Day 8
M2.5
Feedback IncorporatedAll client feedback addressed; deliverables finalized
Day 9
M2.6
Core ApprovedClient sign-off on ISL-01 + ISL-06; ready for advanced deployment
Day 10
S3
Sprint 3 — Advanced Standards Deployment
Adapt ISL-02 Metadata & Lineage & ISL-05 Integration Patterns to client architecture
Advanced Deployment: ISL-02 and ISL-05 require deeper client architecture understanding. The 3-week duration allows thorough adaptation to client Purview/catalog configuration and integration landscape, plus manufacturing overlays where applicable.
Entry Criteria
- M2.6 Core Approved achieved
- Client Purview / data catalog environment accessible
- Client integration architecture documented (ERP, IoT/OT, APIs, event streams)
- ISL-03, ISL-04, ISL-01, and ISL-06 adapted standards available for cross-reference
Exit Criteria
- ISL-02 metadata and lineage standards adapted to client Purview/catalog
- ISL-05 integration patterns adapted to client architecture
- Manufacturing overlays applied where applicable (IoT/OT, ERP, PLM)
- All 6 ISL modules fully adapted to client context
- Client stakeholder approval on ISL-02 + ISL-05 deliverables
Tasks — ISL-02: Metadata & Lineage Adaptation
| ID | Task | Hours | Role |
|---|---|---|---|
| S3-T1 | Adapt business glossary standards to client domain terminology | 4 | Data Governance Lead |
| S3-T2 | Adapt technical metadata schema to client Purview/catalog configuration | 6 | Data Governance Lead |
| S3-T3 | Adapt data lineage requirements to client pipeline and ETL architecture | 4 | Data Governance Lead |
| S3-T4 | Adapt data catalog governance to client Purview tenant and policies | 4 | Data Governance Lead |
| S3-T5 | Adapt metadata integration patterns to client source system landscape | 5 | Integration Architect |
| S3-T6 | Adapt lineage visualization standards to client reporting tools | 3 | Integration Architect |
Tasks — ISL-05: Integration Pattern Adaptation
| ID | Task | Hours | Role |
|---|---|---|---|
| S3-T7 | Adapt ERP Extract & Load pattern to client ERP system (SAP, Oracle, D365) | 5 | Integration Architect |
| S3-T8 | Adapt IoT/OT Ingestion pattern to client sensor and SCADA landscape | 5 | Integration Architect |
| S3-T9 | Adapt API Gateway Integration pattern to client APIM configuration | 4 | Integration Architect |
| S3-T10 | Adapt Event-Driven Architecture pattern to client messaging platform | 4 | Integration Architect |
| S3-T11 | Adapt Medallion Architecture pattern to client lakehouse design | 4 | Integration Architect |
| S3-T12 | Adapt remaining patterns (MDM, file-based, reverse ETL) to client needs | 6 | Integration Architect |
Tasks — Manufacturing Overlays & Client Review
| ID | Task | Hours | Role |
|---|---|---|---|
| S3-T13 | Apply manufacturing overlays (IoT/OT, ERP, PLM) if applicable | 6 | Data Governance Lead |
| S3-T14 | Validate cross-module references (ISL-02/05 referencing ISL-01/03/04/06) | 4 | Integration Architect |
| S3-T15 | Conduct client review workshop for ISL-02 metadata & lineage | 4 | Engagement Lead |
| S3-T16 | Conduct client review workshop for ISL-05 integration patterns | 4 | Engagement Lead |
| S3-T17 | Incorporate client feedback and finalize ISL-02 + ISL-05 | 5 | Integration Architect |
| S3-T18 | Obtain client stakeholder sign-off on advanced standards | 5 | Client Stakeholder |
Week-by-Week Execution Plan
| Week | ISL-02 Focus | ISL-05 Focus | Key Deliverables |
|---|---|---|---|
| Week 6 | S3-T1–T4 (glossary, metadata, lineage, catalog) | S3-T7–T10 (ERP, IoT, API, event-driven) | Core adaptations drafted |
| Week 7 | S3-T5, T6 (metadata integration, lineage viz) | S3-T11, T12 (medallion, remaining patterns) | All adaptations complete; overlays applied |
| Week 8 | S3-T13, T14 (mfg overlays, cross-ref validation) | S3-T15–T18 (client review, feedback, sign-off) | Client approval on all advanced standards |
Baseline without accelerator: 160–240 hrs to author metadata, lineage, and integration pattern standards from scratch. ISL templates reduce this to 90 hrs of adaptation work.
Milestones
M3.1
ISL-02 Adaptation Complete6 metadata/lineage templates adapted to client Purview/catalog
Day 7
M3.2
ISL-05 Adaptation Complete8 integration patterns adapted to client architecture
Day 9
M3.3
Manufacturing Overlays AppliedIoT/OT, ERP, PLM overlays integrated where applicable
Day 10
M3.4
Cross-Module ValidationAll inter-module references validated across 6 adapted modules
Day 11
M3.5
Client Review WorkshopsISL-02 and ISL-05 presented to client; feedback collected
Day 13
M3.6
All 6 Modules AdaptedClient sign-off on ISL-02 + ISL-05; all modules complete
Day 15
S4
Sprint 4 — Validation & Handoff
Cross-module consistency, compliance audit, client presentation, implementation handoff
Entry Criteria
- M3.6 All 6 Modules Adapted achieved
- All adapted module deliverables committed to engagement repository
- Client implementation team identified for handoff
Exit Criteria
- Cross-module consistency review complete with zero open issues
- Compliance audit passed (OWASP, NIST, ISO, DAMA alignment confirmed)
- Final client presentation delivered to executive stakeholders
- Implementation team handoff complete with adoption roadmap
- Client sign-off on complete standards package
Tasks — Validation
| ID | Task | Hours | Role |
|---|---|---|---|
| S4-T1 | Cross-module consistency review (naming, terminology, references) | 5 | Engagement Lead |
| S4-T2 | Compliance audit against OWASP, NIST, ISO, DAMA frameworks | 4 | Data Governance Lead |
| S4-T3 | Validate all inter-module cross-references and dependency links | 3 | Integration Architect |
| S4-T4 | Resolve any validation findings and re-verify | 3 | Integration Architect |
Tasks — Client Presentation & Handoff
| ID | Task | Hours | Role |
|---|---|---|---|
| S4-T5 | Prepare final executive presentation (standards overview + adoption roadmap) | 5 | Engagement Lead |
| S4-T6 | Deliver final client presentation to executive stakeholders | 3 | Engagement Lead |
| S4-T7 | Conduct implementation team handoff session (standards walkthrough) | 4 | Integration Architect |
| S4-T8 | Create adoption roadmap and implementation prioritization guide | 4 | Engagement Lead |
| S4-T9 | Document lessons learned and engagement retrospective | 3 | Engagement Lead |
| S4-T10 | Obtain final client sign-off on complete standards package | 2 | Client Stakeholder |
| S4-T11 | Archive engagement deliverables and update ISL feedback log | 2 | Data Governance Lead |
| S4-T12 | Close out engagement workstream | 2 | Engagement Lead |
Baseline without accelerator: 60–80 hrs for final validation, packaging, and handoff when standards are authored from scratch. ISL reduces this to 40 hrs by providing pre-validated compliance mappings and standardized handoff templates.
Milestones
M4.1
Validation CompleteCross-module review and compliance audit passed; zero open issues
Day 2
M4.2
Client Presentation DeliveredExecutive stakeholders briefed on complete standards package
Day 3
M4.3
Implementation HandoffImplementation team trained; adoption roadmap delivered
Day 4
M4.4
Engagement CompleteClient sign-off obtained; deliverables archived; retrospective documented
Day 5
Module Progress Tracker
| Module | ID | Baseline Hrs | Accelerated Hrs | Savings | Reduction | Sprint |
|---|---|---|---|---|---|---|
| Setup & Assessment | — | 60–80 | 40 | 20–40 | 33–50% | S0 |
| Naming Conventions (ISL-03) | ISL-03 | 45–75 | 30 | 15–45 | 33–60% | S1 |
| Data Classification (ISL-04) | ISL-04 | 45–75 | 30 | 15–45 | 33–60% | S1 |
| API Governance (ISL-01) | ISL-01 | 65–100 | 35 | 30–65 | 46–65% | S2 |
| Data Quality (ISL-06) | ISL-06 | 65–100 | 35 | 30–65 | 46–65% | S2 |
| Metadata & Lineage (ISL-02) | ISL-02 | 80–120 | 45 | 35–75 | 44–63% | S3 |
| Integration Patterns (ISL-05) | ISL-05 | 80–120 | 45 | 35–75 | 44–63% | S3 |
| Validation & Handoff | — | 60–80 | 40 | 20–40 | 33–50% | S4 |
| Total | 500–700 | 300 | 200–400 | 30–57% | S0–S4 |
Cumulative Hours Burn
| Sprint | Duration | Accelerated Hrs | Cumulative | % of 300 | Progress |
|---|---|---|---|---|---|
| Sprint 0 | 1 week | 40 | 40 | 13% | |
| Sprint 1 | 2 weeks | 60 | 100 | 33% | |
| Sprint 2 | 2 weeks | 70 | 170 | 57% | |
| Sprint 3 | 3 weeks | 90 | 260 | 87% | |
| Sprint 4 | 1 week | 40 | 300 | 100% |
Baseline comparison: Without the ISL accelerator, the same scope would require 500–700 hours across 14–18 weeks. The accelerated model delivers in 9 weeks and 300 hours, saving 200–400 hours per engagement.
Milestone Summary
| ID | Milestone | Sprint | Day | Status |
|---|---|---|---|---|
| M0.1 | ISL Deployed | 0 | 1 | ☐ |
| M0.2 | Assessment Complete | 0 | 3 | ☐ |
| M0.3 | Scope Locked | 0 | 5 | ☐ |
| M1.1 | ISL-03 Adaptation Complete | 1 | 4 | ☐ |
| M1.2 | ISL-04 Adaptation Complete | 1 | 6 | ☐ |
| M1.3 | Client Review Workshops | 1 | 8 | ☐ |
| M1.4 | Feedback Incorporated | 1 | 9 | ☐ |
| M1.5 | Foundation Approved | 1 | 10 | ☐ |
| M2.1 | ISL-01 Adaptation Complete | 2 | 4 | ☐ |
| M2.2 | ISL-06 Adaptation Complete | 2 | 5 | ☐ |
| M2.3 | OWASP Validation Pass | 2 | 6 | ☐ |
| M2.4 | Client Review Workshops | 2 | 8 | ☐ |
| M2.5 | Feedback Incorporated | 2 | 9 | ☐ |
| M2.6 | Core Approved | 2 | 10 | ☐ |
| M3.1 | ISL-02 Adaptation Complete | 3 | 7 | ☐ |
| M3.2 | ISL-05 Adaptation Complete | 3 | 9 | ☐ |
| M3.3 | Manufacturing Overlays Applied | 3 | 10 | ☐ |
| M3.4 | Cross-Module Validation | 3 | 11 | ☐ |
| M3.5 | Client Review Workshops | 3 | 13 | ☐ |
| M3.6 | All 6 Modules Adapted | 3 | 15 | ☐ |
| M4.1 | Validation Complete | 4 | 2 | ☐ |
| M4.2 | Client Presentation Delivered | 4 | 3 | ☐ |
| M4.3 | Implementation Handoff | 4 | 4 | ☐ |
| M4.4 | Engagement Complete | 4 | 5 | ☐ |
Appendix A: Adaptation Checklist (Per Module)
Usage: For each ISL module selected during Sprint 0, the engagement team works through this checklist to ensure complete adaptation to client context. Check each item as it is completed and approved.
Pre-Adaptation (applies to every module)
- ISL template reviewed and understood by assigned team member
- Client-specific requirements documented (regulatory, technical, organizational)
- Client terminology and naming conventions identified
- Client technology stack mapped to template assumptions
- Adaptation scope agreed with Engagement Lead
- Estimated adaptation hours confirmed within sprint budget
ISL-03: Naming Conventions Adaptation
- Database & schema naming adapted to client Fabric workspace model
- Table & view naming adapted to client data model patterns
- Column naming standards aligned with client business glossary
- Pipeline & dataflow naming adapted to client orchestration tools
- API & endpoint naming adapted to client API management conventions
- Infrastructure resource naming adapted to client Azure subscription model
- Abbreviation dictionary extended with client-specific domain abbreviations
- Client review workshop conducted; feedback incorporated
- Client stakeholder sign-off obtained
ISL-04: Data Classification Adaptation
- Classification tier definitions adapted to client sensitivity model
- Sensitivity labeling standards mapped to client Purview labels
- Data handling requirements aligned with client security policies
- Access controls mapped to client Entra ID groups and Fabric RBAC roles
- Compliance mapping matrix updated for client regulatory landscape
- Classification decision tree adapted to client data domains
- Client review workshop conducted; feedback incorporated
- Client stakeholder sign-off obtained
ISL-01: API Governance Adaptation
- API design standards adapted to client REST/GraphQL conventions
- API versioning policy aligned with client release management
- API security standards mapped to client Entra ID and OAuth flows
- API lifecycle governance integrated with client SDLC
- API catalog requirements adapted to client developer portal
- Rate limiting policies aligned with client SLAs
- OWASP API Top 10 cross-reference validated for client threat model
- Client review workshop conducted; feedback incorporated
- Client stakeholder sign-off obtained
ISL-06: Data Quality Adaptation
- Quality dimension definitions adapted to client data domains
- Quality SLA framework aligned with client operational thresholds
- Quality rule library customized for client-specific data patterns
- Quality monitoring standards adapted to client observability stack
- Remediation workflow aligned with client incident management
- Quality scorecard mapped to client KPI reporting structure
- Client review workshop conducted; feedback incorporated
- Client stakeholder sign-off obtained
ISL-02: Metadata & Lineage Adaptation
- Business glossary standards adapted to client domain terminology
- Technical metadata schema mapped to client Purview/catalog configuration
- Data lineage requirements aligned with client pipeline architecture
- Data catalog governance adapted to client Purview tenant policies
- Metadata integration patterns mapped to client source systems
- Lineage visualization standards adapted to client reporting tools
- Client review workshop conducted; feedback incorporated
- Client stakeholder sign-off obtained
ISL-05: Integration Patterns Adaptation
- ERP Extract & Load pattern adapted to client ERP system
- IoT/OT Ingestion pattern adapted to client sensor landscape
- API Gateway Integration adapted to client APIM configuration
- Event-Driven Architecture adapted to client messaging platform
- Master Data Synchronization adapted to client MDM approach
- File-Based Integration adapted to client file transfer protocols
- Medallion Architecture adapted to client lakehouse design
- Reverse ETL adapted to client operational system requirements
- Client review workshop conducted; feedback incorporated
- Client stakeholder sign-off obtained
Appendix B: Escalation Procedures
| Issue | First Response | Escalation Path | SLA |
|---|---|---|---|
| Client environment access delayed | Work with client IT to expedite provisioning | Engagement Lead → Client project sponsor | 24 hrs |
| Client stakeholder unavailable for review | Reschedule within sprint window; proceed with available approvers | Engagement Lead → Client executive sponsor | 48 hrs |
| Module adaptation scope creep | Engagement Lead decision to defer to future phase | Engagement Lead → DMTSP Practice Lead | 24 hrs |
| Client rejects adapted standard | Schedule working session to align on specific objections | Engagement Lead + Integration Architect pair session with client | 8 hrs |
| Cross-module consistency conflict | Integration Architect resolves using ISL reference as baseline | Engagement Lead makes binding call | 24 hrs |
| Client compliance requirement not covered by ISL | Document gap and create engagement-specific supplement | Data Governance Lead authors supplement; flag for ISL v1.1 inclusion | 48 hrs |
| Implementation team not identified for handoff | Engage client project sponsor to assign implementation lead | Engagement Lead → Client executive sponsor | 1 week |
| Manufacturing overlay not applicable | Skip overlay tasks; reallocate hours to deeper core adaptation | Engagement Lead documents scope adjustment | Non-blocking |